Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
Customer Service Representative
Call toll free U.S. 1-888-637-4835 OR (570)-253-6375. Fax us at (570) 316-0798. Monday - Friday 9:00am - 5:00pm E.S.T
Call toll free U.S. 1-888-637-4835
Pocono Screen Supply LLC ships your order via regular Federal Express ground service. Although our website accepts orders 24 hours a day, 7 days per week, online orders are only processed during our normal hours of operation. Any orders received on a Saturday, Sunday, or major holiday will be processed on the next business day. Most ready to ship stock item orders received before 3:00 pm EST will ship same day. Most orders received after 3:00 PM EST will ship the next business day. These ship dates are contingent upon inventory levels. If you require expedited processing of your order, you must contact our office during normal business hours. Rush Fees will apply. Expedited UPS or Federal Express services are available in some areas and must be prepaid by the customer. Out of stock or backordered inventory items will be shipped as soon as they become available. The customer has the right to cancel any order before it has shipped.We encourage you to place your order in a timely manner to avoid any delays caused by inventory levels or shipping service. Pocono Screen Supply LLC cannot guarantee a time of delivery. Any and all shipping times are only an estimate. Drop shipped items may require additional shipping time.
Order Tracking is available by calling Customer Service during regular business hours.
VISA, Mastercard, Discover, or COD Company Check with credit inquiry. Credit cards issued outside the US are not accepted. Open accounts for volume buyers with approved credit rating.
Shipping / Order Cancellation Policies
All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. We understand that sometimes orders need to be changed, however, after a certain point, it becomes unable to do this free of charge. As a result, our policy is as: If you cancel your order before it has been shipped, you will be assessed a 10% cancellation fee before credit is issued. If you cancel your order after it has been shipped, please follow our return policy. The cancellation will be treated as a return with all applicable fees. Orders which are refused at delivery will be assessed all of the applicable fees listed above - including restocking, cancellation, shipping and other applicable fees.
Pocono Screen Supply LLC offers a 30 day limited return policy. If your product was damaged in transit or during shipping, please contact Pocono Screen Supply or the shipping carrier to open a claim and receive a replacement product. Restrictions: Returns are accepted only if a product has not been used, unless it has been pre-authorized by Pocono Screen Supply. You must contact us within 30 days of receipt of the product to receive a refund. Pocono Screen Supply will refund the full amount of the product (less any restocking fees), but not the cost of shipping. Customers are responsible for all return shipping charges. Return shipping must be through a reputable carrier that provides tracking information.
Due to processing, receiving, and credit card merchant charges, there is a 20% restocking fee. This charge will be deducted from the amount of the final return. If the product is being returned due to a malfunction or condition of the product, we will need to see proof of the issue. Pictures can be emailed to firstname.lastname@example.org. All returns will be inspected and a determination will be made as to the eligibility of the return. Please ensure that the item you are returning meets the guidelines below to avoid the processing of your return: Products must be in the original manufacturers packaging Emulsions, Inks, Film, and any liquids must be returned unopened
Customers should immediately check all packages upon delivery for both order accuracy as well as any shipping damage. While we strive to ensure that all orders are accurate and complete, occasionally errors are made and you may receive a wrong item. If you receive a wrong item, please contact our office within 30 days of receipt of the order. You may contact us either by telephone or email so that we can quickly resolve the issue and provide you with the correct item. Inaccurate or incomplete orders will NOT be replaced free of charge after 30 days of the receipt of said product. If a wrong item has been sent and you notify us after 30 days of receipt of the product, we can still exchange the product, however the customer will be responsible for all shipping costs back to our location. Pocono Screen Supply LLC will not provide call-tags and the incorrect product must be returned to our location prior to the shipment of the replacement product.
Most in-stock items ship same day if placed before 3:00 PM EST. Some exclusion's apply. Frames - frames are usually shipped within 3-5 days of ordering. CUSTOM orders require additional time. Typical custom order turn-around time is 7 to 10 business days. Restretches - Restretch turn-around time is approximately 10 - 14 business days.